Terms and conditions

Terms and conditions

The Uniform Conditions for the Hospitality Industry (UVH) ( [Download]) apply to all agreements and reservations we enter into. The UVH are binding on everyone who uses our services. In addition, the following house rules apply. Below you will find the most important house rules in force at Bliss Hotel. We ask you to respect and accept these rules.

Cameras

Security cameras have been installed for your safety and ours. By visiting a hospitality venue where video cameras are in place, you consent to being recorded. In exceptional circumstances, these recordings may be shown to the police and judicial authorities as supporting evidence.

Hotel property

You may not take any of the hotel's property off the premises. This also applies to leftover food and drink. Anyone who causes damage is responsible for its repair or replacement.

Guests' belongings

The hotel cannot be held liable for lost clothing or other belongings.

Lost property

If you find an item in the hotel that evidently belongs to another visitor, please hand it in to a member of our staff. Anyone collecting a found item must be able to prove their identity.

Drugs and hallucinogenic substances

The use of hard drugs, soft drugs or pills in the hotel is prohibited. This also applies to the use of whipped-cream chargers and nitrous oxide canisters. Our staff may ask you to cooperate with a check. If you refuse, or are caught using or in possession of such substances, you will be removed and the police will be called.

Sexual harassment, racism, discrimination and aggression

Sexual harassment, racism and discrimination, as well as aggression towards staff and visitors of the hotel, will not be tolerated. Anyone who behaves in a disruptive or offensive manner inside or outside the venue will be refused entry. Threats, assault or any other form of aggression will always be reported to the police.

Trading in goods

It is prohibited to trade in goods in or around the premises and/or to handle stolen goods.

Weapons

Carrying weapons is not permitted. Any breach will be reported to the police.

Use of toilets

The toilets are intended for individual use only. Remaining in them for any other reason is not permitted.

First aid

A first-aid kit is available in this hotel and first aid can be provided.

Complaints

Do you have a complaint? Please report it to the management straight away. Do so immediately, as your right to complain lapses at a later stage. We can be reached 24 hours a day via Hologram and are happy to help.

Registration

All guests must register with Hologram using valid proof of identity at the start of their stay or when visiting a room.

Emergency exits

It is prohibited to use emergency exits as regular entrances and exits.

Smoking

The entire hotel is non-smoking. Smoking is only permitted on the outdoor terraces. The use of a supersmoker, vape, e-cigarette or similar cigarette substitute inside the hotel is not permitted.

Penalties for breaches

Smoking in a hotel room will result in a charge of €250 for cleaning costs.

If the fire alarm is set off by smoking in the room, you will automatically be removed from the hotel.

Safety measures

Disabling and/or misusing our fire or safety measures will automatically result in removal from the hotel. This does not entitle you to a refund of the room rate or of any deposit paid.

Alcoholic drinks and cigarettes

If we consider that you have had too much to drink, you may be refused further alcoholic drinks.

Alcoholic drinks and cigarettes are not served or sold to anyone under the age of 18.

Loss, damage, injury

Bliss Boutique Hotel is not liable for the loss of and/or damage to guests' property. Nor is the hotel liable for personal injury.

Your stay

We kindly ask you to be considerate of other guests throughout your stay and not to cause any nuisance to guests or local residents.

Minors and overnight stays

Anyone under the age of 18 who wishes to stay overnight in the hotel must have written permission from both parents. Without this permission or their physical presence, we are unable to check you in.

Emergencies or nuisance

In the event of an emergency or nuisance, always call +31 73 720 01 55 from your room.

In an emergency, you must follow the instructions of staff in the interest of your safety.

In a life-threatening emergency, call 112.

Pets

Pets are not allowed in the hotel. Pets are, however, welcome in the outdoor areas, such as the terrace.

Quiet hours

From 11 pm, the hotel must be quiet.