Privacy policy

Introduction

Bliss Hotel attaches great importance to your privacy and only processes data that is necessary for our services. We do not share your data with third parties, except where this is required by law or necessary for administrative purposes. This privacy policy describes which data we collect, how we use it and what rights you have with regard to your personal data.

Personal data

Bliss Hotel collects personal data that is relevant to the specific needs of our hotel guests. The types of information we collect include, among other things:

Contact information: name, gender, address, email address, telephone number.

Payment information: credit card number, expiry date and name of the cardholder.

Guest preferences: choice of room, lifestyle, dietary requirements, allergies or other information provided voluntarily.

Identification: we ask all our guests to identify themselves with a passport or identity card, so that we can verify your identity in connection with your reservation.

Location data

Website usage data

Internet browser and device type

We do not collect special categories of personal data unless you provide them voluntarily in connection with your stay. Our services are not directed at minors under the age of 16 without parental consent.

Collection of data

Bliss Hotel only asks for personally identifiable information when this is necessary. The primary purposes of collecting data are:

Providing hospitality services, such as making a reservation, responding to requests for information or fulfilling an order for a product or service.

Processing payments.

Sending newsletters and marketing communications, including personalised offers and promotions. You can unsubscribe at any time via the unsubscribe link at the bottom of our emails or by contacting us at bliss@thesaints.nl.

Improving our website and services on the basis of user statistics.

Complying with legal obligations, such as tax returns.

Providing certain personal data is not mandatory, but may affect the delivery of our services.

Cookies

Our website www.blisshotel.nl uses cookies to personalise your online experience. Cookies are encrypted text files that are sent to your browser and stored on your device. This technique assigns your computer a unique identifier and helps us recognise you when you visit our website again. We also collect statistical data on the use of our website in order to improve our services.

Our website also contains buttons for sharing pages via social media. We are not responsible for the processing of data by these platforms.

Automated decision-making

Bliss Hotel does not take automated decisions that could have significant consequences for individuals.

Retention period

Personal data is retained for as long as the business relationship continues or for as long as required by legal obligations.

Data protection

We take appropriate security measures to protect your personal data against unauthorised access, disclosure or alteration. Our website and systems are equipped with administrative protocols, security procedures and a firewall to protect your data against unauthorised access.

If you suspect that your data is not adequately secured, please contact us via the contact form or by email.

Sharing of personal data

Bliss Hotel does not sell personal data to third parties. Our sole aim is to send communications that are relevant to you and that you wish to receive voluntarily.

However, we may be required to share personal data with third parties under national or international legislation, or where we consider this necessary to defend our rights. External processors, such as payment providers and email services, work under strict confidentiality obligations.

Your rights

Under the General Data Protection Regulation (GDPR), you have the right to:

Access to your data

Rectification or erasure of data

Restriction of processing

Data portability

Object to data processing

Requests can be submitted by email. For verification purposes, we ask you to enclose a copy of your proof of identity, with your passport photo, MRZ, passport number and BSN (citizen service number) blacked out.

Changes to the privacy policy

Bliss Hotel reserves the right to amend this privacy policy to comply with changes in national or international legislation or to better meet the needs of our guests. Every version of this policy includes a date of issue, so that you are always aware of the latest changes.